Can I print multiple copies of the P14/60s?
Yes. This is possible as long as Year End Restart has not been
performed.
What are the different types of installation for EARNIE?
On versions prior to April 2010 update (v1.17.10):
Full (Typical)
Use this option to install a standalone installation. You should
perform this installation from at least one PC if you are running a
networked version of the software.
Workstation
Use this option to set-up a workstation after EARNIE has been
installed on a network. You will be asked to enter the location
where the EARNIE program files have been installed.
Update
Use this option to update a standalone installation. You should
perform this installation from at least one PC if you are running a
networked version of the software. This option does not overwrite
the existing Crystal Runtime files.
Workstation Update
Use this option to set-up a workstation after EARNIE has been
updated on a network. You will be asked to enter the location where
the EARNIE program files have been installed. This option does not
overwrite the existing Crystal Runtime files.
Custom
You may choose the options you wish to install. Recommended for
advanced users.
On versions 1.17.10 (April 2010 update) and above:
Install
Use this option to perform a full installation, or update, of
the software. You should perform this installation from at least
one PC if you are running the software over a network. This option
should also be used if you are running the software on a standalone
PC.
Workstation Install
Use this option to connect each computer to an existing network
installation. If you are running the software over a network,
the Install option must have been done on at least one of your PCs
before you use this Workstation option. You will be asked to enter
the location where the EARNIE program files are installed. This
option should always be run for software updates as well as new
installations.
Custom
You may choose the options you wish to install. Only recommended
for advanced users.
How do I find out what version of EARNIE I am using?
Go to the HELP Menu and choose ABOUT EARNIE. The version number
will appear
on this screen.
How can I tell if the CD has installed correctly?
Once you have installed the CD you can check the update has been
successful under Help/About Earnie. The version number in here
should read 1.17.10. The version number is also available on the
title bar. (1.16.10 is the Year end release for 2008/2009
tax year.)
Do I need to do anything once the year end CD is
installed?
To make sure you are fully prepared for the steps you need to
take at year end, we recommend you print off and read your year end
guide at this point.
You do not need to do anything further until you are ready to
start your year end procedures. Remember, you can process each
company's year end individually, so you don't have to wait until
all your payrolls are complete for the year.
Where can I find the EARNIE year end guide?
When you run the CD a menu will appear on screen. To print the
guide choose
'Print Year End Guide'. If you don't have access to the CD but the
update has been installed, the year end guide can also be printed
from the Year End Menu by selecting year end guide.
What does 'Error 106 - Component Move Data Failure' mean?
This error usually indicates a corrupt CD. Your IT Department
could try copying all the files from the CD onto your hard-disk and
running the installation from here. Please contact support or call us
on 0844 815 5671 for advice on how to do this. If this doesn't
resolve the error we will arrange for a new CD to be sent to
you.
How do I reset my holidays at the end of the holiday year?
- Go to the Company menu/Holiday Set-up and click on the 'Reset
Holiday' button.
- You will then be warned "This will Reset the holiday remaining
for all employees
- Are you sure you want to reset holidays?" Say yes if you are
sure
- You will then be asked "Do you want to add any remaining
holiday to the annual entitlement?" Say yes if you want your
employees to carry over any holidays they have not taken to the
next year. Otherwise say no
- You will be asked "Do you want to zero amounts accrued for
employees on accrual basis?" Say no if you want your employees to
carry over any accrued amounts for holidays to the new year.
Otherwise say yes
- Your holidays have now been cleared down. Click on the button
Holiday Reset Complete
What does 'Error 115 - Specified File Cannot Open as Write'
mean?
This error is usually caused by a permissions problem. You
should ask your IT Department to check you have full read/write
permissions to the install location. They should also ensure
that none of the files are read only.
If the error persists after the above checks, try to establish
which file causes the error. Then re-name this file in the
installation location and run the CD again.
My CD has arrived. When should I install it?
You should install your CD as soon as it arrives. You do not
have to wait until you have finished all of your payrolls for the
year. We recommend an immediate install for the following
reasons:
- Any potential problems with installation can be resolved before
the busy
period starts
- If there is a fault with the CD you have plenty of time to
arrange a replacement
- You can prepare earlier for your year-end procedures by
printing off and reading through your year end guide
Where can I find instructions to install the CD?
When you first run the CD a menu screen will appear. Printing
the Installation Guide is one of the Menu options. You should print
these instructions and follow them carefully.
These instructions will appear in .pdf format so you will need
Adobe Acrobat Reader to view and print them. To install Adobe
Acrobat Reader simply select 'Install Acrobat Reader' from the main
menu.
What changes are you implementing for the coming year end?
At the beginning of March you will receive an update for year
end with a comprehensive list of instructions. This update
will detail all changes made to the system.
The update will affect National Insurance bands, Income Tax and
any Statutory Payments as instructed by HMRC. Program changes will
depend on which payroll package you use but they will be explained
fully in the update instructions.
How do I find out what the program location is in EARNIE?
Go to the HELP menu and select About EARNIE. Click the button
More Details and you will see the Program location.
What does 'Error 623 - File Transfer Error' mean?
This error usually indicates one of the files in the install
location is read only. You should ask your IT department to remove
the read only flags on all files in this location.
Will the CD change anything as soon as I install it?
No. The legislative changes for the new tax year will not come
into effect until you have run a year end restart.
Does EARNIE handle Stakeholder Pensions?
The Stakeholder Pension is a new type of Pension Scheme. By
October 2001
every company must have in place either a pension scheme that
complies to new legislation, or, a Stakeholder Pension. A
Stakeholder Pension is an after Tax and NI deduction which can
either be a percentage or a fixed value.
In EARNIE the Payment/Deduction Wizard includes options for the
employee's and employer's contributions.