My pin number has expired, what do I do?
We need to issue you with a new pin. Contact Support or call 0844 815 5671.
Why am I getting 'Not a valid path' error when running the
update?
This error usually occurs if you have altered the drive during
the update Wizard, eg. from c:\earnie to f:\earnie. To correct the
problem put a '\'at the end of the path, e.g. f:\earnie\
What exactly is the Directory for Data?
The Directory for Data is the drive or subdirectory name where
you wish to store the company and employee details. It is not
neccesarily the same location as the program details.
What are the different types of installation for EARNIE?
On versions prior to April 2010 update (v1.17.10)
Full (Typical)
Use this option to install a standalone installation. You should
perform this installation from at least one PC if you are running a
networked version of the software.
Workstation
Use this option to set-up a workstation after EARNIE has been
installed on a network. You will be asked to enter the location
where the EARNIE program files have been installed.
Update
Use this option to update a standalone installation. You should
perform this installation from at least one PC if you are running a
networked version of the software. This option does not overwrite
the existing Crystal Runtime files.
Workstation Update
Use this option to set-up a workstation after EARNIE has been
updated on a network. You will be asked to enter the location where
the EARNIE program files have been installed. This option does not
overwrite the existing Crystal Runtime files.
Custom
You may choose the options you wish to install. Recommended for
advanced users.
On Versions 1.17.10 (April 2010 update) and above:
Install
Use this option to perform a full installation, or update, of the
software. You should perform this installation from at least one PC
if you are running the software over a network. This option should
also be used if you are running the software on a standalone
PC.
Workstation
Install
Use this option to connect each computer to an existing network
installation. If you are running the software over a network, the
Install option must have been done on at least one of your PCs
before you use this Workstation option. You will be asked to enter
the location where the EARNIE program files are
installed. This option should always be run for software
updates as well as new installations.
Custom
You may choose the options you wish to install. Only recommended
for advanced users.
Error 106 - Component Move Data Failure
This error usually indicates a corrupt CD. Your IT department
could try copying all the files from the CD onto your hard-disk and
running the installation from here. Please contact support or call
0844 815 5671 for advice on how to do this. If this doesn't resolve
the error we will arrange for a new CD to be sent to you.
Error 115 - Specified File Cannot Open as Write
This error is usually caused by a permissions problem. You
should ask your IT department to check you have full read/write
permissions to the install location. They should also ensure that
none of the files are read only.
If the error persists after the above checks, try to establish
which file causes the error. Then re-name this file in the
installation location and run the CD again.
What is the recommended procedure for installing EARNIE?
The document "install.doc", which you can find on the EARNIE CD,
explains the various ways that EARNIE can be installed. If you do
not have Microsoft Word, the same information can be found in
"install.txt" which can be read using any text editor such as
Notepad.
I have found a utility in my EARNIE directory called REGCLEAN.
What does it do?
If, after a successful installation of EARNIE, you experience
error messages telling you that DLL or OCX files are not properly
registered you should run the REGCLEAN utility.
REGCLEAN is a Microsoft utility which is installed as part of
the EARNIE setup. It resides in the UTILS sub-directory under the
main EARNIE program directory. This utility scans the Windows
registry and fixes any problems it finds. If you let it correct any
errors it will create an 'Undo' file in the UTILS folder.
Double-click on this file to reverse the corrections REGCLEAN
made.
How do I change the location of EARNIE from one server to
another?
- Map a network drive from a workstation to the server where you
want to install EARNIE
- Create a sub folder on the network drive you have just mapped.
(This is important as EARNIE may have problems running on a root
driver)
- Install EARNIE to the new program location. Ensure you select
TYPICAL in the install options
- Perform a WORKSTATION installation from one of your
workstations, ensuring
you set the destination location to the same path as you installed
the typical installation to
- Check that the shortcut on the workstation that you use to run
EARNIE has the
new 'target' and 'start-in' locations. If not, modify them to
correct
- If you have your licence details you can try running EARNIE
from the new location at this stage. When you run EARNIE, it will
detect that it is unlicensed and prompt you for your license
details. If you do not have them, skip this step and continue
- If you decide to enter your license details, EARNIE will run
and you can try opening the Demo company to verify that EARNIE has
installed to the network correctly
- Assuming you also require a new location for the data files,
create the folders you require for this and copy the data files
into them. EARNIE data files take the form xxxxDATA.mdb and
xxxxLOG.mdb where xxxx is the company number
- Copy the file 'E32-sys.mdb' from the original location to the
new program location, that is the same location as the earnie32.exe
file. E32-sys.mdb contains a list of the companies and their
respective data locations and will need modifying in order for
EARNIE to locate the companies correctly
- To modify the E32-sys.mdb file to point to the correct data
location you can do one of the following: a) Phone Payroll Support
and ask them to help you perform an SQL to change the locations
using the E32SQL utility b) Attempt to open each company in turn
and when EARNIE fails to find the correct location it will
ask
you if you want to browse for it. Browse to the new location and
repeat for all
the other companies in the system
- When you are able to access all of the companies from one
workstation,
repeat steps 4 & 5 for all of the other workstations in your
system
Does EARNIE support UNC network paths?
No. You must use mapped network drives to access EARNIE across a
network.
How do I find out what the program location is in EARNIE?
Go to the Help menu and select About EARNIE. Click the button
More Details
and you will see the Program location.
Error 623 - File Transfer Error
This error usually indicates one of the files in the install
location is read only. You should ask your IT department to remove
the read only flags on all files in this location.
If you are experiencing any of the above errors, and do not have
any IT resource, please contact Support for advice.
Which CD do I use for a new installation?
Always use the latest CD you have received. All the updates
provide full working versions of the software.
How do I add a new workstation on EARNIE?
Find where you run EARNIE from by checking the path of the
program in Help & About EARNIE. Run a workstation install on
the new machine pointing it to the
above location.
Why can I not do workstation installations to my local C:
drive?
*This information does not apply if you are installing onto a
stand alone machine.
A common mistake during workstation installations is to enter
the local C: drive
when asked to enter a destination location. The purpose of the
destination location
is actually to tell EARNIE where the files are installed on the
server.
Although the workstation installation does place various files
on the local drive its main function is to set the workstation up
to use the files placed on the server by
the 'Full(Typical)' install. This means that the destination
location entered for a workstation install should be identical to
the location entered on the 'Full(Typical)' install.
Please note: If
you have already performed an installation to a local drive,
correct the situation by removing the folder you installed to and
then perform a correct installation to the network.
Why is the workstation installation of EARNIE not working?
When running a workstation installation of EARNIE, you will be
prompted for the installation directory. The program directory
should be specified, for example F:\earnie, not C:\earnie, which is
the default drive.
Can I use my update CD to install to a new location?
Yes, every update CD we send out is a full working version of
the software.
See the installation FAQs available on each CD.