Why am I getting 'Not a valid path' error when running the
update?
This error usually occurs if you have altered the drive during
the update Wizard, eg. from c:\earnie to f:\earnie. To correct the
problem put a '\'at the end of the path, e.g. f:\earnie\
I am trying to add a new payment/deduction in EARNIE but keep
getting an error 9. Why?
This error only occurs if you have previously, at any time in
the past, deleted a payment/deduction. To get round this problem,
add the new payment/deduction using the Wizard and then contact
Support or call us on 0844 815 5677 to ask for a new CD.
Why am I getting the message 'no files found to back-up', or
'restore failed code 11'?
Check your directory for data. If it starts with '\\' change
this to a mapped network drive. If you are unsure about this speak
to your IT department.
Why am I getting error 507 printing a report?
The report file is missing or corrupt. Re-selecting the report
from the library should fix the error.
I keep getting error 545 trying to print. Why?
This error indicates a problem connecting to the printer.
- Try to print a test page. If it does not print, then the
problem is with the printer set up. If the test page prints ok, try
printing again from EARNIE
- If the 545 error still occurs, go to Start/Settings/Printers,
right-click on a different printer and set it as the Default
Printer. Then right-click back onto the correct printer and set it
as the Default Printer
- If the 545 error still occurs after trying both these things
then try rebooting the PC and the printer to try and restore the
connections between them
- Finally, check the physical connections between
PC/Printer/Network
I am getting 'error 13 check version, type mis-match'. What
should I do?
This error indicates that an older version of the software has
been installed in error. Check which version of the software you
are running by going to Help and About (this error will re-appear
but click on ok and you will be able to see the version
number).
The version number here should match the latest update CD you
received.
Error 106 - Component Move Data Failure
This error usually indicates a corrupt CD. Your IT department
could try copying all the files from the CD onto your hard-disk and
running the installation from here.
Please contact
Support or call 0844 815 5671 for advice on how to do this. If
this doesn't resolve the error we will arrange for a new CD to be
sent to you.
Error 115 - Specified File Cannot Open as Write
This error is usually caused by a permissions problem. You
should ask your IT department to check you have full read/write
permissions to the install location. They should also ensure that
none of the files are read only.
If the error persists after the above checks, try to establish
which file causes the error. Then re-name this file in the
installation location and run the CD again.
When logging in, I keep getting this message 'Licensed User
Limit (Single User) has been reached - contact your dealer to
increase
the number of licensed users'. What do I do?
This message can appear if the program was not closed
correctly.
To clear the message log into Admin, choose the Operators/Groups
menu and Clear Operator Locks.* You should then be able to log back
in by going to File/Use Earnie and entering your usual login
details.
*If you have changed your password and have forgotten it, please
send a fax to 0844 815 5680 asking for a break-in password. This
fax should be by an authorised person, and include your licence
number, name, contact number and signature.
I have found a utility in my EARNIE directory called
REGCLEAN.
What does it do?
If, after a successful installation of EARNIE, you experience
error messages telling you that DLL or OCX files are not properly
registered you should run the REGCLEAN utility.
REGCLEAN is a Microsoft utility which is installed as part of
the EARNIE setup. It resides in the UTILS sub-directory under the
main EARNIE program directory. This utility scans the Windows
registry and fixes any problems it finds. If you let it correct any
errors it will create an 'Undo' file in the UTILS folder.
Double-click on this file to reverse the corrections REGCLEAN
made.
Why am I getting an error 75 printing BACS in EARNIE 32?
This is a Path File Access error. You need to delete the BACS
file from the EARNIE directory and run the BACS report again. The
BACS file will be called either BACSOUT.000 or BACS000.TXT where
000 is your company ID.
Error 623 - File Transfer Error
This error usually indicates one of the files in the install
location is read only. You should ask your IT department to remove
the read only flags on all files in this location.
If you are experiencing any of the above errors and do not have
any IT resource, please contact support for advice.
Why am I getting the error 'No Employees were found to be
paid'?
There can be several reasons:
- You are either running the wrong period number
- You do not have the next tax pay number set
correctly
- You are selecting by employee name, try their code
instead
- Employee is on hold or has been marked as a leaver
- Lastly, some de-bug figures may be set incorrectly. Contact Support
or call 0844 815 5671
When and why do I need to run a Rebuild Data File?
On occasions the data files for a company may become corrupted.
This can happen
if the computer is turned off during a payroll run or when there is
a power failure.
If the above happens it may be possible to recover the data files
without having to restore them from a back up.
Log into Admin. Go to File, Companies & Rebuild. Choose the
company and click OK, say yes to compacting the data files.